Right of withdrawal

Introduction

Sadotoys is committed to providing high-quality products to its customers. However, if for any reason you are not satisfied with your purchase, please carefully read our return policies.

Returns

To safeguard the health of our employees and customers, we are currently not accepting returns of products. Therefore, we invite you to carefully consider your purchase before confirming your order.

Cancellations

In case of order cancellation, a fee of 35% will be charged without exception. Therefore, we invite you to carefully consider your purchase before proceeding with the order.

Defective Products

If the purchased product is defective within 7 days from the delivery date, please contact us at explaining the issue and documenting the problem with photos. We will do our best to resolve the issue and, if necessary, replace the defective item.

Refund Policy

By making a purchase on our website, the customer agrees that all payments are final and non-refundable, unless otherwise expressly stated in writing. If a refund is being considered, it will be subject to our company’s review and the following conditions: it must be due to a manufacturing error or a pre-existing product error, the product must be unused and in its original packaging, the refund will be subject to deductions for administrative fees or shipping costs, and it will only be processed within a specified period or time after the date of purchase. Any request for a refund must be submitted in accordance with our established policies and procedures.

Refund For Reasons Unrelated To The Product

If the product is refused on delivery, SadoToys reserves the right to request a formal written refund from the purchaser. The refund will be issued after the company receives and reviews the product. Payment fees, customs duties, shipping costs, and a 35% deduction from the product price will be subtracted from the refund. The company will not be held responsible for any damage or loss resulting from the buyer's refusal to receive the item. By making a purchase on our website, the buyer agrees to these conditions.

Replacement Of Defective Products

If a product is defective due to workmanship or origin, for which the purchaser is not responsible, we offer a replacement item at no additional cost and with the shortest possible delivery time as part of our refund and return policy. At SadoToys, we are committed to doing our best to solve any problems and provide our customers with products of satisfactory quality. Please note that the refund option does not apply in this case. If the product is not defective, please refer to the section on 'Refund for reasons unrelated to the product'.

Conclusion

We hope that these return policies have been clear and transparent. Please feel free to contact us if you have any further questions or doubts.

Sadotoys reserves the right to make changes to these return policies at any time, by posting them on the website or sending a communication to users via email. We invite you to periodically check these policies for any updates or changes.