Payment and Shipping

Introduction

SADOTOYS is committed to providing high-quality products to its customers and ensuring a safe and reliable shopping experience. In this document, we will explain how payments work on SADOTOYS.

Payment Systems

To ensure maximum security and the widest possible range of payment options, SADOTOYS uses major payment gateways such as Stripe and Paypal. These payment systems offer dozens of payment methods, including major ones such as Visa, Mastercard, PayPal, and many others.

Payment for Customized Products

At SADOTOYS we offer a wide range of customization options for our products, which are perfectly tailored to your needs and desires.
Since each customized product is unique, we do not have an integrated payment page for this type of purchases. If you wish to customize a product, we invite you to contact us. Simply indicate what features you want, we will analyze together the feasibility and send you a personalized quotation with no obligation to purchase.
If you decide to proceed with the purchase, you will receive a link to a payment page dedicated to your order. On this page you will be able to pay easily and securely using various methods, through platforms such as PayPal and Stripe.

For security reasons and measures imposed by payment brokers, SADOTOYS does not have access to your payment details, such as credit card details.

Shipping Methods

All shipments are made via express courier in an anonymous box to ensure maximum privacy and security of the contents. We use major international couriers such as DHL, UPS, TNT, BRT, and SDA among which you can choose based on your preferences or the most convenient rate. However, we remind you that the choice of couriers may be limited based on the destination country.

Shipping information

When making a purchase on the SadoToys platform, it is mandatory to provide a real and valid name when filling in the shipping information. This information is essential to ensure the correct delivery of packages. The use of false or fictitious names may lead to customs blockages, impossibility of delivery or problems with collection at the designated points.

SadoToys declines all responsibility for any problems caused by customs blocking or failing to deliver. In the event that a package is returned (if not cleared by customs or the shipping company) due to incorrect information provided by the consumer, SadoToys will contact the consumer to offer a refund, which will be subject to a 35% withholding of the price of the product, in accordance with our refund policy (to view the policy,click here), plus the cost of return and any customs fees. Alternatively, the customer has the option of requesting a new delivery, at the customer's expense, which includes the cost of the return, the cost of the new delivery and customs duties.

Payment and Ownership of Goods

Shipment will only take place after receiving full payment of the purchased goods, which will remain our property until then. We therefore invite you to make payment promptly to ensure the fastest possible shipment.

Production and Shipping Time

Our products are all custom-made and highly customizable, therefore we do not have a warehouse. We make the products on customer request. From the order date, it will take time to make and package the purchased products. In addition, the shipping time varies depending on the destination. We therefore ask you to consider these factors when making your purchase and to contact us for more precise information on timing.

Origin and Shipping Address

Our products are all Made In Italy and are shipped from Italy. Please provide us with the precise shipping address to avoid delays in delivery or loss of the package.

Additional Shipping Costs

Additional shipping costs may apply for orders outside the European Union, including customs duties, which are beyond our control and responsibility. The buyer is responsible for these additional costs, and our company will not refund them under any circumstances. It is the buyer's responsibility to research and be aware of any potential additional costs before making a purchase.

Conclusion

We hope this information has been helpful to you. For any information or doubts, do not hesitate to contact us through our customer service at .